Services We Offer
We are committed to offering services that help meet immediate needs & services that help build toward a more sustainable future for individuals and families in the Chicagoland area.
First Time Guests
What to Expect
- When you arrive, please let the volunteer know this is your first time visiting.
- Please bring your cell phone (when possible), photo ID, and proof of address*. Our volunteers will help you get registered for services and guide you through any next steps.
- While you wait, a volunteer can show you around the Care Center and answer your questions.
Notes
- Walk-ins are welcomed for most services. In-person and/or phone appointments are offered for select services.
- *Documents accepted for proof of address (digital or printed): a utility bill, mortgage/bank statement, employer paystub, unemployment benefit statement, or prescription issued in the last 30 days. Proof of income is required for some services.
About Our Care Team
While most of our services above are available any time during open Care Center hours, our Care Team is here to help you with:
- Getting qualified for a car inspection through our C.A.R.S.™ Ministry.
- Getting qualified to be seen in our Dental and Vision Clinic.
- Getting referrals for our partner organizations and other resources to help meet a variety of needs outside of the Care Center.
Schedule an appointment to get help with any of the services listed. Walk-ins are welcome during Care Center open hours but are not guaranteed to receive an appointment.
In Person Appointments
Appointments are available during Care Center hours on a first come, first served basis.
Phone Appointments
Unable to visit the Care Center in person? Our Care Team will gladly assist you over the phone.
FAQs
Please contact carecenter@willowcreek.org with additional questions.
The Care Center is open the following dates and times:
- Tuesdays: 10 a.m.-12 p.m. & 6:30 p.m. – 7:30 p.m.
- Wednesdays: 6:30 p.m. – 7:30 p.m.
- Thursdays: 10 a.m.-12 p.m. & 6:30 p.m. – 7:30 p.m.
- Saturdays: 8 a.m.-10 a.m.
Certain services operate within specific hours. Please visit the Services page for more details.
Please bring your cell phone (when possible), photo ID, and proof of address. Guests are required to show proof of ID and address at every visit to the Care Center.
Documents accepted for proof of address (digital or printed): a utility bill, mortgage/bank statement, employer paystub, unemployment benefit statement, or prescription issued in the last 30 days. Proof of income is required for some services.
Some services offer appointments while other services operate on a first come, first served basis.
- The Food Store and Clothing Store are open during Care Center hours on a first come, first served basis. Appointments are not offered.
- The Care Team, Legal Aid, and Employment Services offer both in person and phone appointments. Walk ins are welcome on a first come, first served basis but are not guaranteed an appointment.
- Visits to the C.A.R.S. Ministry and Dental & Vision Clinic require approval from the Care Team in order to qualify for these services and schedule an appointment.
The Care Center is closed for major holidays including but not limited to Christmas, Easter, the week of the 4th of July; and special events throughout the year hosted by the Care Center or Willow Creek Community Church such as the Back to School Bash or Global Leadership Summit.
A full list of closure dates for the current calendar year can be found here.
The Care Center accepts both financial donations and tangible goods. Please visit the Give page for a full list of accepted donations.
Thank you for your interest in volunteering with us! Check out our top volunteer needs and see which serving opportunity would interest you most on our Volunteer page.